Part of the Johnson Group, the Bristol-based engineering troubleshooters wanted a way to communicate with a diverse customer base they often found difficult to reach.

After talking to them, we quickly realised communication issues spread to other parts of the business too.

So a sharp re-branding exercise re-focused client and colleague attention on the business.

A new website allowed the company to communicate all the latest developments to customers whenever they were. And an e-newsletter kept the company in touch with individual customers, made them feel looked after and encouraged a significant amount of repeat business.